Membership FAQs

How can I purchase a membership?
There are several convenient ways to purchase a membership; On your next visit to the Zoo, just stop by the Membership booth located at the front gate, or give us a call in the Membership Office at 602.273.1341 x 7432, or for the fastest service, join now on-line!

When can I start using my Membership?
Your adventure starts as soon as we receive your application! Please read the following for processing and activation times. If you purchased your membership:

• On Zoo grounds:
  Your membership is active right away and you'll get a receipt that will serve as a temporary membership card until your permanent card arrives in the mail.
  
  
• On the phone or on-line:
  Your membership will be active right away. If you would like to visit before your membership card arrives in the mail, just stop by the Membership booth located at the front gate and you will be issued a day pass.
  
  
• Through the mail:
  Your membership will be active within 7 working days. If you would like to visit before your membership card arrives in the mail, just stop by the Membership booth located at the front gate and you will be issued a day pass.
  
  

How do I get my Membership Card?
Your Membership Card will be mailed to you. You will receive it within 10 to 12 working days from the date we receive your payment.

Can I visit the zoo without my card?
Sure! Stop by the Membership Booth located at the front gate to request a day pass. Photo ID will be required.

I lost my membership card, what do I do?
You may purchase a reprint of your card for a nominal fee either at the Membership booth located at the front gate, or by calling the Membership office at 602.273.1341 x 7432. A membership card is not required to visit the zoo as you may request a day pass.

Why do I have to show photo ID with my membership card?
As a non-profit organization, we rely greatly on membership and admission revenue for support and must prevent misuse of memberships. Not only does requiring ID protect the value of all memberships, but also protects you if your card is ever lost or stolen.

I have "One Guest" on my card, what does that entitle me to?
The guest option is a privilege to members and entitles them to admit one person per guest listed on the card. Guest's must be with you and may not use the membership card by themselves.

The other named adult is unable to come with me, may I bring a guest in their place?
If all the adults on your membership are named, only those adults may use the membership card.

Can I add additional people to my card during my membership?
You may always add additional people to you card, however there is a limit of three adults for every membership level, named or unnamed. All additions will be at the current purchase price and will expire at the end of your current membership term. Any changes made to your membership will require you to turn in your old membership card, and purchase a reprint for a nominal fee.

Can I give my guest passes away, or does the guest have to be with me?
Guest passes may be given to anyone and they do not have to be with a member to use them.

Are you reciprocal with other zoos and aquariums?
Yes! The Phoenix Zoo has a reciprocal agreement with over 125 zoos and aquariums nationwide. Click here for a complete listing of participating organizations.

Is my membership tax-deductible?
A portion of all memberships are tax-deductible. Stop by the Membership booth or call the membership office at 602.273.1341 x 7432 to find the tax-deductible amount of your specific membership.

How do I get to the Zoo?
We are located off Galvin Parkway in Papago Park. From the Loop 202, exit on Van Buren/52nd Street. Follow the signs to the Phoenix Zoo and the Desert Botanical Gardens.

Still have Questions?
Please feel free to contact us at membership@thephxzoo.com or 602.273.1341 x7432.