How can I purchase a membership?
You have several options when purchasing a membership. On your next visit to the Phoenix Zoo, stop by Membership located curbside, the Zoo’s Guest Services lobby, call the Membership Office at 602.914.4393 or join online now!
When can I start using my membership?
Your adventure starts as soon as we receive your application and payment. Please read the following for processing and activation times. If you purchased your membership…

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Your membership is active right away and you’ll get a receipt that serves as a temporary membership card up to one month from the date of purchase.

On the phone or online:
Your membership will be active right away. If you would like to visit before your membership card arrives in the mail, just stop by Member Services with your photo ID and you will be issued a Day Pass.

Through the mail:
Your membership will be active within seven business days. If you would like to visit before your membership card arrives in the mail, just stop by Member Services with your photo ID and you will be issued a Day Pass.

How do I get my membership card?
Your membership card will be mailed to you. You will receive it within 7 – 10 business days from the date we receive your payment.

If you haven’t received your membership materials within four weeks of joining, please call 602.914.4393 or e-mail us at membership@phoenixzoo.org.

Can I visit the Zoo without my card?
Sure! Stop by Member Services to request a Day Pass. Photo ID will be required for all named adults present when the Day Pass is issued.
What happens if I lost my membership card or want to change the name on the card?
If you have lost your membership card, you may purchase a reprint of your card for $5 at Member Services or by calling 602.914.4393. Name changes are not permitted until the time of renewal.
Why do I have to show photo ID with my membership card?
All named adults present must show photo ID upon entering the Zoo and at all rides and attractions to prevent misuse of memberships. As a non-profit organization, we rely greatly on membership and admission revenue for support. If memberships were shared by families and friends, we would not be able to support your Zoo as effectively. Not only does requiring an ID protect the value of all memberships, but it also protects you if your card is ever lost or stolen.
I have nanny/caregiver privileges, how do I use this?
For memberships that include nanny/caregiver privileges, your membership card, a brief permission note from you and the caregiver’s photo ID are required on each visit. If the nanny/caregiver fails to provide these items, they will be required to purchase admission. Nanny/caregivers may not bring additional guests under the membership.
I have a Flexible Guest as part of my membership. What does that entitle me to?
Flexible Guests can be a different adult or child each visit and must be accompanied by a named member on the card during their entire visit. Guest re-entering the Zoo must obtain a hand stamp for re-entry.
The other named adult on my membership card is unable to come with me. May I bring a guest in their place?
No, only those adults named on your membership may use the membership card. For added flexibility, we suggest taking advantage of our Flexible Guest option. Flexible Guests, however, must be accompanied by a named member on the card.
Can a membership be shared between multiple households?
No, memberships can only be used by one household.
I received guest passes with my membership. Can I give my guest passes away or does the guest have to be with me?
Guest passes may be given to anyone and they do not have to be with a member to use them.
I lost the passes that came with my membership. Can they be replaced?
Unfortunately, we have no way to track passes and, therefore, are unable to replace them. If your membership was mailed to you, any applicable guest pass vouchers will be included on your membership card carrier. Please keep these passes in a safe place.
The passes that came with my membership have expired. Can they be replaced?
Passes must be used by the expiration date printed. Passes cannot be replaced once they have expired.
I receive the Safari Cruiser and/or 4-D Theater as part of my membership. Do I still need to check in at the train station?
Yes. Even if you receive these experiences complimentary as part of your membership, you must check in each time to reserve your time for that day.
I just purchased a membership but found a discount. Can I get credit?
Discounts must be applied at the time of purchase. Discounts will not be applied to previously purchased memberships. However, you can utilize the discount offer if you would like to renew your membership for another year.
Do you offer discounts for seniors, students or military?
Yes, if you join or renew in person at the Zoo and bring proper identification qualifying you for these discounts along with a photo ID, we offer 20 percent off the base price of our Individual, Individual Plus, Family and Family Plus membership. Offer cannot be combined with any other offers or promotions. Discounts are not applicable to Supporting and Guardian Conservation Society memberships due to the philanthropic nature of the membership and the extended benefits.
If I decide to join during my visit, can I apply my general admission to a membership?
Absolutely! If you plan to apply your day’s admission to a membership, you must do so on the same day you purchased your tickets. Please bring your ticket receipt to Member Services before closing and we’ll be happy to credit the price of applicable tickets to the membership level of your choice. Only general daytime admission fees may be applied toward a membership; special event admission, attraction and other tickets purchased are not applicable.
I purchased my membership a few months ago and haven’t used it. Can I get an extension for the time it wasn’t used?
While we wish members could visit all the time, we cannot assign credit for time the membership was not used. Even if you have lost or not yet received your cards, you are always able to visit the Zoo by visiting Member Services and requesting a Day Pass (photo ID is required).
I am planning on leaving town for an extended period of time. Can I put my membership on hold?
Unfortunately, we are unable to place temporary freezes or holds on memberships.
I am moving or no longer want my membership. Can I get a refund?
Funds raised from the Zoo’s membership program directly support the non-profit Phoenix Zoo’s daily operations and conservation work. Therefore, they are non-refundable. If you are moving, be sure to check with the local zoo or aquarium in your new area for reciprocal benefits for the remainder of your Phoenix Zoo membership.
I am no longer able to use my membership; can I transfer the remaining months on my membership to a friend or family member?
No. Memberships are non-transferable.
Can I host a group, birthday party or field trip with my member benefits?
No, all memberships are for personal/household usage. Members are not permitted to extend their membership benefits to host client groups, fieldtrips, classrooms, clubs, birthday parties or similar groups. The Zoo does offer discounted admission tickets for members to purchase as well as bulk rates, school group rates and special needs group rates.

I need to update my contact information. How do I update my membership?
Please send an email to membership@phoenixzoo.org with your full name, membership ID number and new contact information or call 602.914.4393.
I have a Guardian Conservation Society membership; does this mean that I can bring unlimited guests with me? 
No. A Guardian Conservation Society membership is primarily philanthropic in nature and intended for you to share your support of the Zoo with friends and family (up to 12 guests per visit). It is not intended for you to bring excessive amounts of guests to the Zoo. For further clarification of guest benefits, please contact the Individual Giving Manager at 602.914.4346 or skinsman@phoenixzoo.org.
I am interested in supporting the Zoo at a higher level where can I find additional information?
For more information on the Guardian Conservation Society and other giving opportunities, please visit http://www.phoenixzoo.org/support/guardian-society/ or contact the Development department at 602.914.4346
Membership Terms and Conditions
• Phoenix Zoo membership entitles the bearer to unlimited daytime admission to the Phoenix Zoo during regular operating hours for the duration of the membership term. Membership is non-refundable and non-transferable. Misuse may result in forfeiture. Membership prices and benefits are subject to change.

•  Benefits associated with any membership including, but not limited to, admission, guest and experience passes, discounts or accompanying membership privileges cannot be resold or bartered. Violation may result in suspension, cancellation and/or revocation of membership. Membership benefits have no cash value.

•  Special events or limited-time attractions may be subject to restricted access and/or additional fees.

•  Members must abide by the standard code of conduct for the Phoenix Zoo to ensure the safety and well-being for our members, guests, employees, volunteers and third-party vendors. Violations may result in the suspension, cancellation and/or revocation of membership.

•  When visiting the Zoo, you may be filmed, videotaped or photographed by the Phoenix Zoo. Your membership at the Zoo serves as permission for use of your image for promotional purposes by the Phoenix Zoo, Arizona Center for Nature Conservation and its constituents. Each guest individually and on behalf of his/her minor children further waives any right to pre-approval, royalties or other compensation arising from or related to the use of imagery. The commercial use of photographs, videos and film you take during your visit is strictly prohibited without the express written consent of the Phoenix Zoo.