Welcome Back!
We've Missed You!

 To ensure a safe environment for all our guests, staff and animals; please note that face coverings are required at the Zoo anytime social distancing cannot be maintained, upon entry, in any line and in designated face covering areas. Please remember to stay six feet from other herds and flocks and wash your paws often! We ask that you consider the welfare of others and keep your mask on as you approach or are approached by Zoo guests or staff.

We appreciate your support of the non-profit Phoenix Zoo and hope you enjoy your visit. Stay safe everyone!

Exclusive Members Only Welcome Back:  Monday – Friday, September 14 – 18
Public Reopening: Saturday, September 19

Daily Zoo Hours September: 7 a.m. – noon, member early entry at 6 a.m.
Daily Zoo Hours October 1-28: 9 a.m. – 5 p.m., member early entry at 8 a.m.
Daily Zoo Hours October 29-January 31: 9 a.m. – 3 p.m., member early entry at 8 a.m. (Closing early for ZooLights)

Tickets are on sale now!

Zoo Members: Advance ticket reservations will not be required to visit the Zoo.
Just present your membership card with photo ID at the turnstile for entry.

Changes You Will Notice

We will be operating at a limited capacity each day at the Zoo to allow for recommended social distancing.

Zoo members will need to present their membership card and ID upon entry at turnstile. 

To promote a healthy environment for our guests and staff, acrylic guards have been installed at various locations around Zoo grounds.  In areas where acrylic guards are not feasible, staff will be wearing a protective face covering.

By Maricopa County mandate, guests two years old and over* are required to wear a face covering at the Zoo when physical distancing is not possible. This includes, when coming within six feet of Zoo employees and other Zoo guests that are not in their same family or household. Those exempt from wearing face coverings are outlined in the mandate here. If you choose not to comply, you may be asked to leave the Zoo.

*Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering inside enclosed public spaces.

All Zoo staff will be wearing face coverings.

Strollers, wheelchairs and electric convenience vehicle rentals will be sanitized before and after each use.

We have implemented an enhanced protocol of cleaning and sanitizing high contact touch points as well as other various areas throughout the park.

You will find more than 50 hand sanitizing stations conveniently located throughout the park for your use.

Restrooms will be available throughout Zoo grounds. We encourage guests to maintain social distancing while accessing them. All restrooms will be cleaned and sanitized on a rigorous schedule.

Jungle Java, Safari Snacks and Crossroads Café (formerly known as Cavern Café) will be open for food service. For now, there is no indoor concession seating available.

Ticket Rates

General Admission

Adult (14+): $25

Child (3-13): $17

Advance ticket purchase recommended.  

For your safety the following experiences and encounters will be open at a later date.

  • 4-D Theater
  • Giraffe Encounter
  • Monkey Village Walk-Thru (squirrel monkeys are visible from upper viewing)
  • Orangutan Bilik (inside viewing area of the exhibit)
  • Harmony Farm Goat Yard
  • Savanna Grill (indoor dining)
  • Savanna Overlook at exhibit
  • Enchanted Forest Playground
  • Leapin’ Lagoon & Yakulla Caverns splash pads
  • Playground and play structures on the Children’s Trail

What can you do to help provide a safe environment when visiting the Zoo?

  • Please stay home if you are feeling ill, if you are living with someone who is displaying symptoms of COVID-19, or who has the virus. We look forward to you visiting another day.
  • Maintain CDC suggested social distance of at least 6 feet between parties and stay in groups of 10 people or less.
  • Please wash your hands frequently and for 20 seconds or more.
  • Refrain from knocking on, tapping, or touching exhibit windows.
  • By Maricopa County mandate, guests two years old and over* are required to wear a face covering at the Zoo when physical distancing is not possible. This includes, when coming within six feet of Zoo employees and other Zoo guests that are not in their same family or household. Those exempt from wearing face coverings are outlined in the mandate here. If you choose not to comply, you may be asked to leave the Zoo. *Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering inside enclosed public spaces.

Helpful Tips for Preparing Your Tickets for a Easy Entry

Printed Paper Tickets

  • Please only print one ticket per sheet of paper.  You can double side to conserve paper. 
  • Be mindful of blurry barcodes – if it is blurry, we will be unable to scan your ticket.

Digital Tickets

  • Open the attached PDF that came with the email you received after you placed your ticket order.
  • Turn up the brightness on your device and zoom in on the barcode.  If you have multiple tickets in your order, you’ll need to scroll through each ticket to get them all scanned for entry.

Didn’t get the email?  Check your junk/spam folder.

Only have a Confirmation Number or Order Number?  Bring this number and a photo ID to the Guest Services Building and we can reprint your tickets for you.

FREQUENTLY ASKED QUESTIONS

Advance ticket reservations will not be required to visit the Zoo. Just present your membership card with photo ID at the turnstile for entry.

We will be limiting capacity in our park, but with 125 acres to roam there is plenty of room to roam. We will keep a careful eye on our park capacity and there may be times where guests may need to wait for 5 – 15 minutes before being allowed in. Once inside the park, we do encourage guests to maintain social distancing guidelines as recommended by the CDC.

By Maricopa County mandate, guests two years old and over* are required to wear a face covering at the Zoo when physical distancing is not possible. This includes, when coming within six feet of Zoo employees and other Zoo guests that are not in their same family or household. Those exempt from wearing face coverings are outlined in the mandate here. If you choose not to comply, you may be asked to leave the Zoo.

*Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering inside enclosed public spaces.

You will notice social distancing markers on the ground in some areas. Staff will also remind guests to maintain a respectful distance when necessary.

Yes, our restrooms will be cleaned frequently, and we have installed numerous hand sanitizing stations throughout Zoo grounds.

At this time, we are not requiring pathways to be one-way. Most of our trails are large and wide and allow for space between parties. We do have a few narrow pathways along various trails which will be marked, and in some cases will include recommended entry/exit points for consideration of all guests.

The Zoo will be open from 7 a.m. – noon through September 2020. Be aware that our Ranger team will be clearing the Zoo beginning at noon so plan your visit accordingly. October 1-28, Zoo hours will change to 9 a.m. – 5 p.m. October 29-January 31 the Zoo will be open 9 a.m. – 3 p.m.

Yes, we are excited to bring back member early entry hours.

Yes, this is to promote social distancing efforts as we are unable to maintain the desired space at the following: 4-D Theater, Giraffe Encounter, Harmony Farm Goat Yard, all splash pads, play structures and indoor animal viewing areas. We are excited however to open the Endangered Species Carousel, camel rides and Stingray Bay.

Yes, our outdoor concessions are open. You are also allowed to bring your own food to enjoy.  Our standard rules permitting NO alcohol or glass bottles will be strictly enforced and for the safety of our animal collection, we discourage the use of disposable straws.

Plan your visit today!

The Phoenix Zoo is one of the largest non-profit zoos in the U.S., caring for over 3,000 animals, with nearly 400 species represented, including many threatened/endangered species.

Giraffe peeking out