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Mask Update: In accordance with the Declaration of Phoenix City Council, we are requiring all guests to wear a face covering while entering the Zoo and during your visit when proper social distancing with guests outside of your party is not attainable (within six feet). Exceptions to this rule include children five and under and others as outlined in the Declaration. If you choose to not comply, you may be asked to leave the Zoo.

Single-use disposable face masks will be available to purchase for $2 at our front entry ticket windows before you enter the Zoo.

Learn more about the Declaration here

Tickets are on sale now!

We value the health and safety of our community, members, guests and staff. 
Therefore, we developed our reopening plans with recommendations by health organizations as well as local and federal authorities in mind.

Changes You Will Notice

We will be managing capacity each day at the Zoo to allow for recommended social distancing. Given our large footprint, and a 5-hour timespan, we have established an initial attendance cap of 2,500 guests each day.  

Tickets MUST be purchased in advance for a specific day. This can be done online at phoenixzoo.org.

Members also must reserve a specific day in advance to visit. This can be done online at phoenixzoo.org. Have your membership card ready when reserving your visit online as you will need to enter your “Visual ID” to reserve your member tickets.

Zoo members will still need to present their membership card and ID along with their member tickets upon entry at turnstile. 

If you have a pre-purchased or complimentary ticket, you MUST contact Guest Services in advance by calling 602.286.3800 to exchange your ticket and reserve a specific day to visit.

Failure to pre-arrange reservations whether non-member, member or advanced ticket holder may result in your inability to enter the Zoo if our attendance cap has been met.

To ensure safety through contactless transactions we prefer the use of credit cards however, we will accept cash for on-site payments.  We accept all major credit cards and debit cards.

Coupons will not be accepted at this time.

All Zoo Corporate Members as well as Employee Network, D-backs Kids Club and Pogo Pass members will receive communication on how you will continue to receive your Zoo admission and/or member discount.

If you have a pre-purchased or complimentary ticket, you MUST contact Guest Services in advance by calling 602.286.3800 to exchange your ticket and reserve a specific day to visit.

Failure to pre-arrange reservations whether non-member, member or advanced ticket holder may result in your inability to enter the Zoo if our attendance cap has been met.  

Ticket Rates

General Admission

Adult (14+): $24.95

Child (3-13): $16.95

Tickets MUST be purchased in advance for a specific day. 

Members

Members must reserve a specific day in advance to visit.  Have your membership card ready when reserving your visit online as you will need to enter your “Visual ID” to reserve your member tickets.

For your safety the following experiences and encounters will be open at a later date.

  • Camel Rides
  • Endangered Species Carousel
  • 4-D Theater
  • Stingray Bay
  • Giraffe Encounter
  • Monkey Village Walk-Thru (squirrel monkeys are visible from the upper viewing area)
  • Orangutan Bilik (inside viewing area of the exhibit)
  • Harmony Farm Goat Yard
  • Savanna Grill (indoor dining)
  • Savanna Overlook at exhibit
  • Enchanted Forest Playground
  • Leapin’ Lagoon & Yakulla Caverns splash pads
  • Playground and play structures on the Children’s Trail
  • Windmill House

What can you do to help provide a safe environment when visiting the Zoo?

  • Please stay home if you are feeling ill, if you are living with someone who is displaying symptoms of COVID-19, or who has the virus. We look forward to you visiting another day.
  • In accordance with the Declaration of Phoenix City Council, we are requiring all guests to wear a face covering while entering the Zoo and during your visit when proper social distancing with guests outside of your party is not attainable (within six feet). Exceptions to this rule include children five and under and others as outlined in the Declaration. If you choose to not comply, you may be asked to leave the Zoo.

    Single-use disposable face masks will be available to purchase for $2 at our front entry ticket windows before you enter the Zoo.

  • Maintain CDC suggested social distance of at least 6 feet between parties and stay in groups of 10 people or less.
  • Please wash your hands frequently and for 20 seconds or more.
  • Guests are encouraged to download or print a copy of the digital map.
  • Refrain from knocking on, tapping, or touching exhibit windows.

Helpful Tips for Preparing Your Tickets for a Easy Entry

Printed Paper Tickets

  • Please only print one ticket per sheet of paper.  You can double side to conserve paper. 
  • Be mindful of blurry barcodes – if it is blurry, we will be unable to scan your ticket.

Digital Tickets

  • Open the attached PDF that came with the email you received after you placed your ticket order.
  • Turn up the brightness on your device and zoom in on the barcode.  If you have multiple tickets in your order, you’ll need to scroll through each ticket to get them all scanned for entry.

Didn’t get the email?  Check your junk/spam folder.

Only have a Confirmation Number or Order Number?  Bring this number and a photo ID to the Guest Services Building and we can reprint your tickets for you.


Phoenix Zoo Members: Please present your membership card and a photo ID for each named adult entering the Zoo along with your reserved tickets.

FREQUENTLY ASKED QUESTIONS

Yes. To maintain adequate capacity per day, all members will need to reserve a $0.00 (zero dollar) ticket so they can be included  in our total number of guests allowed each day. This will be easily done at phoenixzoo.org starting June 1 at 3 p.m.

With 125 acres to roam, we will initially accommodate up to 2,500 guests each day, while encouraging guests to maintain social distancing guidelines as recommended by the CDC.

You will receive an e-mail with details about your membership extension.  If we do not have your e-mail address you will receive this information in the mail.

If you have any questions regarding membership, please contact Carol Doerksen

For Supporting and Guardian Conservation Society Memberships, please contact Shannon Kinsman.

No, you only need to select a “day” to visit. You are welcome to visit anytime throughout that day, from 7 a.m. – noon. Be aware that our Park Ranger team will be clearing the Zoo beginning at noon.

You will notice social distancing markers on the ground in some areas. Staff will also remind guests to maintain a respectful distance when necessary.

Yes, our restrooms will be cleaned frequently, and we have installed numerous hand sanitizing stations throughout Zoo grounds.

In accordance with the Declaration of Phoenix City Council, we are requiring all guests to wear a face covering while entering the Zoo and during your visit when proper social distancing with guests outside of your party is not attainable (within six feet). Exceptions to this rule include children five and under and others as outlined in the Declaration. If you choose to not comply, you may be asked to leave the Zoo.

Single-use disposable face masks will be available to purchase for $2 at our front entry ticket windows before you enter the Zoo.

At this time, we are not requiring pathways to be one-way. Most of our trails are large and wide and allow for space between parties. We do have a few narrow pathways along various trails which will be marked, and in some cases will include recommended entry/exit points for consideration of all guests.

The Zoo will be open from 7 a.m. – noon from June 13 through August 31, 2020. Be aware that our Ranger team will be clearing the Zoo beginning at noon so plan your visit accordingly.

No, not in this initial opening phase. We will reinstate this member benefit at a later date. Members will be updated on openings and benefits as our reopening phases progress.

Yes, this is to promote social distancing efforts as we are unable to maintain the desired space at the following: Camel Rides, Monkey Village Walk-Thru, Stingray Bay, Endangered Species Carousel, 4-D Theater, Giraffe Encounter, Harmony Farm Goat Yard, all splash pads, play structures and indoor animal viewing areas.

Yes, our outdoor concessions are open. You are also allowed to bring your own food to enjoy.  Our standard rules permitting NO alcohol or glass bottles will be strictly enforced and for the safety of our animal collection, we discourage the use of disposable straws.

We have enjoyed this experience as much as our guests – and due to popular demand, we have now scheduled Cruise the Zoo for the first Thursday – Monday of June, July and August. Hours will be limited to 7 a.m. – noon, with all cars needing to be in line by 11 a.m.  We will be accommodating up to 450 vehicles per day. 

Join us for Cruise the Zoo!

Due to popular demand, we have now scheduled Cruise the Zoo for the first Thursday – Monday of June, July and August. On these days the Zoo will be closed to foot-traffic. 

We are currently unaware of the duration of this requirement but are happy to honor your ticket for another day in the future.

At this time we are not issuing membership refunds as a result of this City Declaration, however depending on the duration of the requirement will evaluate at a later if membership extensions may be warranted. We ask for your compliance if you do choose to visit and your patience if you choose not to.

We are asking our guests to take personal responsibility and comply with this City Declaration and as always, we will be monitoring the safety of our guests and grounds.

Single-use disposable face masks will be available to purchase for $2 at our front entry ticket windows before you enter the Zoo.

More information is available at the City of Phoenix’s website here

Plan your visit today!

The Phoenix Zoo is one of the largest non-profit zoos in the U.S., caring for over 3,000 animals, with nearly 400 species represented, including many threatened/endangered species.

Giraffe peeking out