• Santa Claus is comin’ to town! Celebrate the magic of the season with old Saint Nick at ZooLights!
    November 4, 5 and 6 (Member Previews) | 5:30 – 10:30 p.m.
    November 27 – December 23 | 5:30 – 10:30 p.m.
    • We accept cash and debit or credit cards for this experience, including American Express, VISA, MasterCard and Discover. We also accept Apple and Google Pay. 
  • To make this Christmas both a magical and safe experience, Photogenic Inc. at the Phoenix Zoo will be doing the following:
    • Requiring daily temperature checks and health screenings for staff and Santa.
    • Providing enhanced cleaning.
    • Reducing physical contact.
    • Promoting a contactless Santa visit.
      • To maintain a safe social distance, Santa will be positioned 6 feet behind the individuals who are photographed.
    • Staging a mailbox for Santa’s letters to be hand-delivered to Santa. Staff will empty the mailbox nightly and give the letters to Santa.
  • The Phoenix Zoo is located at 455 North Galvin Parkway, Phoenix, Arizona 85008. Free parking is available at the Phoenix Zoo in the main Papago Park parking lot off Galvin Parkway. If the main lot is full, additional free parking is available at Sun Devil Municipal Stadium located at the southwest corner of Van Buren and Priest. The walk from the overflow lot takes approximately 15 minutes on a lighted and paved pathway.
  • The main parking lot is city-owned, not Zoo-owned. The Phoenix Zoo is appreciative of the parking lot expansion conducted by the City of Phoenix to facilitate our guest needs.
  • A loading/drop-off zone is available at the front of the Zoo. If you need to drop off or pick up a member of your party, please inform our parking attendants and they will direct you to the loading/drop-off zone. On busy nights, parking staff and message boards will provide detailed instructions and information to help minimize waiting and unexpected delays.
    • Parking Tips:
      • Purchase your tickets online to save time when you arrive.
      • Plan your route. Get directions from Google Maps.
      • Carpool with family and friends.
      • Watch for message boards when approaching the Zoo for parking information.
      • Park ONLY in designated parking spaces.
      • It is illegal to park on Galvin Parkway.
      • If you park illegally, tickets will be issued by the city or your car may be towed.
      • The Zoo is not liable for parking tickets received by ZooLights visitors.
  • Gates open at 5:30 p.m. and the event concludes at 10:30 p.m. each night. Last ticket purchase and entry is 9:30 p.m.
  • Yes. Tickets MUST be purchased in advance at phoenixzoo.org. Be sure to view the ticket information before purchasing. The most convenient option is to purchase your ticket online. Children two (2) and under are free for ZooLights!

$4 off for Zoo members!

ZooLights tickets are non-refundable. There are no separate prices for children or seniors. Children two (2) and under are free. If you pre-purchased tickets, but are unable to attend, consider giving them as gifts to friends or family. All tickets have a barcode that admit one person. Once scanned, the ticket cannot be used again. Photocopies will not be accepted. Tickets may not be resold and are not replaceable if lost. Guests with Cruise ZooLights drive-thru tickets that show up on walk-thru nights or vice versa will not be allowed to use those tickets. Walk-thru tickets are needed for walk-thru nights and drive-thru tickets are needed for drive-thru nights. More specifically, Cruise ZooLights drive-thru tickets are date specific and may not be used on just any given drive-through night, whereas walk-thru tickets are good on any walk-thru night, subject to capacity thresholds. Your ticket purchase supports the Phoenix Zoo, a non-profit organization that receives no operational funding from the city or any public source.

  • Yes, guests are required to wear face coverings, which may include face shields as a suitable option. Effective Friday, December 11 we are instituting a MANDATORY FACE COVERING policy at all times. Face coverings are required for everyone age two and older* in all areas of the Zoo including upon entry and in any line formed to enter Zoo grounds, day and night.

    *Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering.

Yes, we consider a full-coverage face shield an acceptable form of face covering.

  • No. The EBT Discount Program is not available for ZooLights or any other event at the Zoo. Furthermore, the EBT Discount Program for Sunday daytime admission has been  paused until further notice.
  • Yes. Available for rent on a first-come, first served basis. Membership discounts may apply. Strollers, wheelchairs and electric convenience vehicle rentals will be sanitized before and after each use. The rental area is located immediately to your right after entering the Phoenix Zoo through the main gate turnstiles. If a secondary point of entry is established due to crowd size, the Zoo will facilitate rentals at that point of entry as well. If you need assistance with bringing a wheelchair or electric scooter to the parking lot, please stop by our Guest Services lobby.
  • Animal viewing is limited to only a few exhibits with low lighting. ZooLights is an evening holiday event that does NOT offer the same animal viewing opportunities as a daytime visit. Possible sightings include zebra, flamingo, Komodo dragon and otter.
  • Camel rides are operated during ZooLights hours for an added fee.
  • Don’t miss our Wildlife Lantern Safari on the Africa Trail which is a unique light display of animal lanterns.
  • No. Not all Zoo trails are open for ZooLights, however we have added the outer Tropics Trail which is new this year. Unfortunately, our expansive 125-acre facility makes it difficult to light up the entire park.
  • Yes. During ZooLights you will find a variety of hot food selections at our open eateries. All seating areas will be routinely cleaned and sanitized. For now, there is no indoor concession seating available.
  • This is a casual event, so please dress appropriately for the weather. Comfortable, flat shoes are recommended.

    Yes, guests are required to wear face coverings. Effective Friday, December 11 we are instituting a MANDATORY FACE COVERING policy at all times. Face coverings are required for everyone age two and older* in all areas of the Zoo including upon entry and in any line formed to enter Zoo grounds, day and night.

    *Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering.

  • ZooLights is still open if it rains, but for the safety of our animals, the camel rides will be closed.
  • Yes. Desert Market Place Gift Shop will be open in addition to several other pop-up locations throughout the Zoo.
  • Flashlights and laser pointers are not allowed at ZooLights for the safety of our animals and the courtesy of other guests, but you may take photos or video of the experience.
  • Only trained and vaccinated service animals can accompany you during your visit. When a guest brings a service animal to the Zoo, a Park Ranger will review the Service Animal Rules with the guest.
  • Due to licensing agreements, music played at ZooLights is not available for purchase at the Zoo. However, most of the music is in the public domain.
  • Now that ZooLights is open earlier than ever before, we recommend attending in early November.  In general, the least crowded nights to attend are Monday, Tuesday and Wednesday. If you prefer later in the holiday season, please note that the first two weeks of December and the entirety of January tend to be less popular. The majority of people arrive when the gates first open, so an alternative is to arrive around 7:30 p.m. or 8 p.m. after the first wave of visitors have come and gone.
  • ZooLights is open during all types of weather and temperatures. Dress accordingly.
  • Guests that have pre-purchased ZooLights tickets the same night as their daytime visit are not allowed to stay in the Zoo until ZooLights opens at 5:30 p.m. They will need to leave Zoo grounds at 3 p.m. and return at 5:30 p.m. when ZooLights opens to the public.

Effective Friday, December 11 and until further notice, we are requiring face coverings to be worn at all times during your visit.  We are not offering refunds on our ZooLights tickets. You can convert your tickets to an available Cruise ZooLights night, consider gifting them to a loved one or organization, or make it a straight donation to the Zoo and receive a tax receipt.

Given the recent surge in COVID-19 cases in the state, we are concerned for the health and safety of our staff, animals and guests. Therefore, we are mandating masks in all areas of the Zoo. When the cases go back down to a level where we can comfortably allow for areas of mask-free zones, we will pivot back to that model.

Yes, you can do this by calling our Reservations line at 602.914.4333. Ticket conversions are subject to availability as space is limited each night. You can find the calendar of Cruise ZooLights Nights on the Cruise ZooLights page of our website.