With the recent surge of positive COVID-19 cases in the state of Arizona, we are making some changes to our face covering policies effective Friday, December 11.

Due to recent observations, it is clear that despite our previous conditional face covering requirements (upon entry, when in any line and when social distancing cannot be maintained), many of our guests are not consistently complying with these rules. As such, effective Friday, December 11 and until further notice, we are instituting a MANDATORY FACE COVERING policy at all times. Face coverings are required for everyone age two and older* in all areas of the Zoo including upon entry and in any line formed to enter Zoo grounds, day and night. We will have Zoo staff and security officers in place to remind guests of our policy.  If you choose not to comply, you will be asked to leave the Zoo.

In addition to face coverings being required, please remember to stay six feet from other herds and flocks and wash your paws often! We appreciate your support of the non-profit Phoenix Zoo and hope you enjoy your visit. Stay safe everyone!

*Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering.

Safety Precautions:

Due to COVID—19 and to offer a safer environment for our community, the Phoenix Zoo has modified the 2020 – 2021 season of ZooLights. The run of the event will be lengthened to nearly 90 nights from November 7, 2020 – January 31, 2021. We have increased the footprint of ZooLights by 25%, through the extension of the Tropics Trail, and we will be operating with limited attendance nightly. 

The Zoo will be managing queuing and entry of guests with directional signage, social distancing markers and operating staggered turnstiles. An additional point of entry will be activated as needed. 

In addition to our traditional walk-thru experience, ZooLights will also offer guests drive-thru evenings. During drive-thru, the Zoo will not be open to foot-traffic. 

For the most convenient and contactless transaction, guests must purchase tickets online at phoenixzoo.org.

Effective Friday, December 11 we are instituting a MANDATORY FACE COVERING policy at all times. Face coverings are required for everyone age two and older* in all areas of the Zoo including upon entry and in any line formed to enter Zoo grounds, day and night.

*Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering.

All Zoo staff will be wearing face coverings when interacting with guests. 

 

 

To promote a healthy environment for our guests and staff, acrylic guards have been installed at various locations around Zoo grounds.  

On ground signage will be visible reminding guests to social distance, wear face coverings when social distancing is not possible, wash their hands and/or use hand sanitizer.

Strollers, wheelchairs and electric convenience vehicle rentals will be sanitized before and after each use. 

Enhanced protocol of cleaning and sanitizing high contact touch points throughout the Zoo will be in place. 

Hand sanitizing stations will be conveniently located at the entrance, restrooms and throughout the ZooLights trails. 

Restrooms will be available in the parking lot and throughout the park. Guests will be encouraged to maintain social distancing while accessing them. All restrooms will be routinely cleaned and sanitized. 

Dining and retail will be available during ZooLights. Exact locations to be determined. All seating areas will be routinely cleaned and sanitized. For now, there will be no indoor concession seating available. 

Social distancing markers will be visible in a variety of areas reminding guests to remain 6 feet apart. Areas that are normally known to bottleneck have either been moved, will be closed, or otherwise modified to discourage crowding.

On grounds signage will be visible reminding guests to social distance, wear face coverings, wash their hands and/or use hand sanitizer. 

What can you do to help provide a safe environment when visiting the Zoo?

  • Stay home if you are feeling ill, if you are living with someone who is displaying symptoms of COVID-19, or who has the virus. We look forward to you visiting another night.
  • Effective Friday, December 11 we are instituting a MANDATORY FACE COVERING policy at all times. Face coverings are required for everyone age two and older* in all areas of the Zoo including upon entry and in any line formed to enter Zoo grounds, day and night. 

    *Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering.

  • Maintain a six-foot distance between you and other guests outside your household or group.
  • Wash your hands frequently and for 20 seconds or more.
  • A digital map will be available to navigate through the ZooLights trails. Guests will be encouraged to download or print a copy prior to their visit.

For your safety the following experiences and encounters will be open at a later date.

  • The Arizona Trail will be one-way only to allow for adequate social distancing. 
  • The Endangered Species Carousel will be closed.
  • Camel rides will be open with social distancing and sanitizing protocols in place.
  • Stingray Bay will be closed.
  • 4-D Theater will be closed.
  • Santa Photo Op
    • To make this Christmas and the experience with Santa both magical and safe, we will be doing the following:
      • Providing a contactless Santa visit with all guests.
      • To maintain a safe and adequate social distance, Santa will be positioned 6 feet behind families and children in photo.
      • A mailbox will be available for letters to Santa. Santa’s elves will safely deliver the letters to Santa nightly. 
  • Retail and dining options will be open with social distancing and sanitizing protocols in place. 

We have taken enhanced health and safety measures for our guests, Zoo employees and our animals. You must follow all posted instructions while visiting the Phoenix Zoo. Despite our efforts, an inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, older adults and guests of any age who have serious underlying medical conditions are especially vulnerable. Guests should evaluate their risk in determining whether to visit.