the "wild" factor

Our Standards for Guest Service


Welcome All Guests

  • Wave
  • Say hello
  • Offer assistance
  • Acknowledge them
  • Be fully present and engaged during every guest interaction


I am the ACNC

  • Be confident
  • Carry yourself with pride
  • Watch your non-verbal behavior
  • Every point of contact with a guest is an opportunity to make a positive impression


Look for solutions

  • Trash on the ground? Pick it up!
  • Have a great idea? Share it!
  • Look at the zoo through the “Eyes of the Guest”


Deliver Excellence

  • We all know what can make an excellent visit to the Zoo, lets deliver it.
  • All of us have both the authority and responsibility to exceed our guests’ expectations
  • Seek opportunities to create memories
  • Our core values define how we deliver excellence