the "wild" factor
Our Standards for Guest Service
Welcome All Guests
- Say hello
- Offer assistance
- Acknowledge them
- Be fully present and engaged during every guest interaction
I am the ACNC
- Be confident
- Carry yourself with pride
- Watch your non-verbal behavior
- Every point of contact with a guest is an opportunity to make a positive impression
Look for solutions
- Trash on the ground? Pick it up!
- Have a great idea? Share it!
- Look at the zoo through the “Eyes of the Guest”
- We all know what can make an excellent visit to the Zoo, lets deliver it.
- All of us have both the authority and responsibility to exceed our guests’ expectations
- Seek opportunities to create memories
- Our core values define how we deliver excellence