Membership Levels and Benefits

You have several options when purchasing a membership. On your next visit to the Phoenix Zoo, stop by Membership located curbside, the Zoo’s Guest Services lobby, call the Membership Office at 602.286.3800 or join online now!

Your adventure starts as soon as your purchase is completed. Please read the following for processing and activation times. If you purchased your membership…

On Zoo grounds:
Your membership is active right away! You will be given a membership ticket that serves as a temporary membership card. A physical membership card will be mailed to your provided address within 30 days. If you would like to visit before your membership card arrives in the mail, just stop by Guest Services with your photo ID for a Day Pass. You can also contact our team at 602-286-3800 or Reservations@phoenixzoo.org for a digital copy of your membership card.

On the phone or online:

Your membership will be active right away! You will receive an email with a digital pdf of your card. You can also stop by Guest Services with your photo ID and you will be issued a Day Pass.

Through the mail:
Your membership will be active within seven business days. You will receive an email with a digital pdf of your card as soon as your request and payment are received. If you would like to visit before your membership card arrives in the mail, just stop by Guest Services with your photo ID and you will be issued a Day Pass.

Note: If you renew early and adjust your membership level, your benefits will update to the new level at the time of purchase, regardless of your prior membership’s expiration date.

At the time of purchase on the individual plus through family plus memberships, at least one named adult (18+) must be listed pas the primary on the membership. Pending the membership level, you can have 1-2 flexible guests. Flexible guests can be an adult or child and can only visit the Zoo with the named adult. Flexible guests cannot enter the Zoo without the named adult. A named adult is not interchangeable with a flexible guest at the time of entrance.

To be named on a membership, the individual must be 18 years of age or older. We do not offer memberships in a child’s name. Children may visit the Zoo with a member as a flexible guest. If in need of a membership that would include adults and children, the Family or Family Plus levels are recommended. If in need of assistance determining which membership level would work best for you, contact our team at 602-286-3800.

Members receive an additional $5 off general admission tickets to the Zoo. Tickets must be purchased in-person with proof of membership and matching ID.

If interested in applying ESA funds towards a Phoenix Zoo visit, we advise using such funds for a child’s general admission ticket to the Phoenix Zoo. A portion of your admission tickets can be used towards a membership. We do not offer memberships in a child’s name. An individual must be 18 or older to be named on the membership.

Once payment has been processed, you will receive your membership card via mail within it within 30 days. If you haven’t received your membership materials within six weeks of joining, please call 602.286.3800 or e-mail us at Reservations@phoenixzoo.org.

Sure! Stop by Guest Services and request a Day Pass. Photo ID will be required for all named adults present when the day pass is issued. If you would like a copy of your digital membership card you can contact our team at 602-286-3800 or Reservations@phoenixzoo.org

Enjoy a free or discounted admission to more than 150 other zoos and aquariums! View the list here. 

If you join or renew in person at the Zoo and bring valid ID, we offer 20 percent off the base price of our Individual, Individual Plus, Family and Family Plus membership. Discounts cannot be combined with any other offers or promotions.

More Membership FAQs

• Phoenix Zoo membership entitles the bearer to daytime admission to the Phoenix Zoo during regular operating hours for the duration of the membership term. Membership is non-refundable and non-transferable. Misuse may result in forfeiture. Membership prices and benefits are subject to change.
• Benefits associated with any membership including, but not limited to, admission, guest and experience passes, discounts or accompanying membership privileges cannot be resold or bartered. Violation may result in suspension, cancellation and/or revocation of membership. Membership benefits have no cash value.
• Special events or limited-time attractions may be subject to restricted access and/or additional fees.
• Members must abide by the standard code of conduct for the Phoenix Zoo to ensure the safety and well-being for our members, guests, employees, volunteers and third-party vendors. Violations may result in the suspension, cancellation and/or revocation of membership.
• When visiting the Zoo, you may be filmed, videotaped or photographed by the Phoenix Zoo. Your membership at the Zoo serves as permission for use of your image for promotional purposes by the Phoenix Zoo, Arizona Center for Nature Conservation and its constituents. Each guest individually and on behalf of his/her minor children further waives any right to pre-approval, royalties or other compensation arising from or related to the use of imagery. The commercial use of photographs, videos and film you take during your visit is strictly prohibited without the express written consent of the Phoenix Zoo.