We value the health and safety of our community, members, guests and staff.
Therefore, we developed our reopening plans with recommendations by health organizations
as well as local and federal authorities in mind.

By Maricopa County mandate, guests two years old and over* must wear a face covering at the Zoo when physical distancing is not possible.  This includes, when coming within six feet of Zoo employees and other Zoo guests that are not in their same household or group.  Those exempt from wearing face coverings are outlined in the mandate here. If you choose not to comply, you may be asked to leave the Zoo.

*Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering inside enclosed public spaces.

Safety Precautions:

We will be limiting capacity in our park, but with 125 acres to roam there is plenty of room to roam. We will keep a careful eye on our park capacity and there may be times where guests may need to wait for 5 – 15 minutes before being allowed in to allow for recommended social distancing. 

We recommend tickets be purchased in advance online at phoenixzoo.org

Members do not need to reserve tickets in advance. Just present your membership card with photo ID at the turnstile for entry.

To promote a healthy environment for our guests and staff, acrylic guards have been installed at various locations around Zoo grounds. In areas where acrylic guards are not feasible, staff will be wearing a protective face covering.

By Maricopa County mandate, guests two years old and over* must wear a face covering at the Zoo when physical distancing is not possible.  This includes, when coming within six feet of Zoo employees and other Zoo guests that are not in their same household or group.  Those exempt from wearing face coverings are outlined in the mandate here. If you choose not to comply, you may be asked to leave the Zoo.

*Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering inside enclosed public spaces.

 

 

All Zoo staff will be wearing face coverings.

Strollers, wheelchairs and electric convenience vehicle rentals will be sanitized before and after each use.

We have implemented an enhanced protocol of cleaning and sanitizing high contact touch points as well as other various areas throughout the park.

You will find more than 50 hand sanitizing stations conveniently located throughout the park for your use.

Restrooms will be available throughout Zoo grounds. We encourage guests to maintain social distancing while accessing them. All restrooms will be cleaned and sanitized on a rigorous schedule.

Jungle Java, Safari Snacks and Crossroads Café (formerly known as Cavern Café) will be open for food service. For now, there is no indoor concession seating available.

What can you do to help provide a safe environment when visiting the Zoo?
  • Please stay home if you are feeling ill, if you are living with someone who is displaying symptoms of COVID-19, or who has the virus. We look forward to you visiting another day.
  • Maintain CDC suggested social distance of at least 6 feet between parties and stay in groups of 10 people or less.
  • Please wash your hands frequently and for 20 seconds or more.
  • Guests are encouraged to download or print a copy of the digital map.
  • Refrain from knocking on, tapping, or touching exhibit windows.
  • By Maricopa County mandate, guests two years old and over* must wear a face covering at the Zoo when physical distancing is not possible.  This includes, when coming within six feet of Zoo employees and other Zoo guests that are not in their same household or group.  Those exempt from wearing face coverings are outlined in the mandate here. If you choose not to comply, you may be asked to leave the Zoo. *Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering inside enclosed public spaces.

For your safety the following experiences and encounters will be open at a later date.

  • 4-D Theater
  • Giraffe Encounter
  • Monkey Village Walk-Thru (squirrel monkeys are visible from upper viewing)
  • Orangutan Bilik (inside viewing area of the exhibit)
  • Harmony Farm Goat Yard
  • Savanna Grill (indoor dining)
  • Savanna Overlook at exhibit
  • Enchanted Forest Playground
  • Leapin’ Lagoon & Yakulla Caverns splash pads
  • Playground and play structures on the Children’s Trail

FREQUENTLY ASKED QUESTIONS

We will be limiting capacity in our park, but with 125 acres to roam there is plenty of room to roam. We will keep a careful eye on our park capacity and there may be times where guests may need to wait for 5 – 15 minutes before being allowed in. Once inside the park, we do encourage guests to maintain social distancing guidelines as recommended by the CDC.

You will notice social distancing markers on the ground in some areas. Staff will also remind guests to maintain a respectful distance when necessary.

Yes, our restrooms will be cleaned frequently, and we have installed numerous hand sanitizing stations throughout Zoo grounds.

By Maricopa County mandate, guests two years old and over* must wear a face covering at the Zoo when physical distancing is not possible.  This includes, when coming within six feet of Zoo employees and other Zoo guests that are not in their same household or group.  Those exempt from wearing face coverings are outlined in the mandate here. If you choose not to comply, you may be asked to leave the Zoo.

*Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering inside enclosed public spaces.

If you choose not to comply, you may be asked to leave the Zoo.

*Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering inside enclosed public spaces.

Yes, this is to promote social distancing efforts as we are unable to maintain the desired space at the following: 4-D Theater, Giraffe Encounter, Harmony Farm Goat Yard, all splash pads, play structures and indoor animal viewing areas. We are excited however to open the Endangered Species Carousel, camel rides and Stingray Bay.

No, advance ticket reservations will not be required to visit the Zoo. Members will need to present their membership card with photo ID at the turnstile for entry.

Advance ticket reservations will not be required to visit the Zoo. Just present your membership card with photo ID at the turnstile for entry.

We are currently unaware of the duration of this requirement but are happy to honor your ticket for another day in the future.

At this time we are not issuing membership refunds as a result of this county mandate, however depending on the duration of the requirement will evaluate at a later if membership extensions may be warranted. We ask for your compliance if you do choose to visit and your patience if you choose not to.

We are asking our guests to take personal responsibility and comply with this county mandate and as always, we will be monitoring the safety of our guests and grounds.

Single-use disposable face coverings will be available to purchase for $2 at our front entry ticket windows before you enter the Zoo.