With the recent surge of positive COVID-19 cases in the state of Arizona, we are making some changes to our face covering policies effective Friday, December 11.

Due to recent observations, it is clear that despite our previous conditional face covering requirements (upon entry, when in any line and when social distancing cannot be maintained), many of our guests are not consistently complying with these rules. As such, effective Friday, December 11 and until further notice, we are instituting a MANDATORY FACE COVERING policy at all times. Face coverings are required for everyone age two and older* in all areas of the Zoo including upon entry and in any line formed to enter Zoo grounds, day and night. We will have Zoo staff and security officers in place to remind guests of our policy.  If you choose not to comply, you will be asked to leave the Zoo.

In addition to face coverings being required, please remember to stay six feet from other herds and flocks and wash your paws often! We appreciate your support of the non-profit Phoenix Zoo and hope you enjoy your visit. Stay safe everyone!

*Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering.

Safety Precautions:

We will be limiting capacity in our park, but with 125 acres to roam there is plenty of room to roam. We will keep a careful eye on our park capacity and there may be times where guests may need to wait for 5 – 15 minutes before being allowed in to allow for recommended social distancing. 

We recommend tickets be purchased in advance online at phoenixzoo.org

Members do not need to reserve tickets in advance. Just present your membership card with photo ID at the turnstile for entry.

To promote a healthy environment for our guests and staff, acrylic guards have been installed at various locations around Zoo grounds. In areas where acrylic guards are not feasible, staff will be wearing a protective face covering.

Effective Friday, December 11 we are instituting a MANDATORY FACE COVERING policy at all times. Face coverings are required for everyone age two and older* in all areas of the Zoo including upon entry and in any line formed to enter Zoo grounds, day and night. 

*Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering.

 

All Zoo staff will be wearing face coverings.

Strollers, wheelchairs and electric convenience vehicle rentals will be sanitized before and after each use.

We have implemented an enhanced protocol of cleaning and sanitizing high contact touch points as well as other various areas throughout the park.

You will find more than 50 hand sanitizing stations conveniently located throughout the park for your use.

Restrooms will be available throughout Zoo grounds. We encourage guests to maintain social distancing while accessing them. All restrooms will be cleaned and sanitized on a rigorous schedule.

Jungle Java, Safari Snacks and Crossroads Café (formerly known as Cavern Café) will be open for food service. For now, there is no indoor concession seating available.

We have taken enhanced health and safety measures for our guests, Zoo employees and our animals. You must follow all posted instructions while visiting the Phoenix Zoo. Despite our efforts, an inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, older adults and guests of any age who have serious underlying medical conditions are especially vulnerable. Guests should evaluate their risk in determining whether to visit.

What can you do to help provide a safe environment when visiting the Zoo?
  • Please stay home if you are feeling ill, if you are living with someone who is displaying symptoms of COVID-19, or who has the virus. We look forward to you visiting another day.
  • Maintain CDC suggested social distance of at least 6 feet between parties and stay in groups of 10 people or less.
  • Please wash your hands frequently and for 20 seconds or more.
  • Guests are encouraged to download or print a copy of the digital map.
  • Refrain from knocking on, tapping, or touching exhibit windows.
  • Effective Friday, December 11 we are instituting a MANDATORY FACE COVERING policy at all times. Face coverings are required for everyone age two and older* in all areas of the Zoo including upon entry and in any line formed to enter Zoo grounds, day and night. 

    *Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering.

For your safety the following experiences and encounters will be open at a later date.

  • 4-D Theater
  • Giraffe Encounter
  • Monkey Village Walk-Thru (squirrel monkeys are visible from upper viewing)
  • Orangutan Bilik (inside viewing area of the exhibit)
  • Harmony Farm Goat Yard
  • Savanna Grill (indoor dining)
  • Savanna Overlook at exhibit
  • Enchanted Forest Playground
  • Leapin’ Lagoon & Yakulla Caverns splash pads
  • Playground and play structures on the Children’s Trail

FREQUENTLY ASKED QUESTIONS

We will be limiting capacity in our park, but with 125 acres to roam there is plenty of room to roam. We will keep a careful eye on our park capacity and there may be times where guests may need to wait for 5 – 15 minutes before being allowed in. Once inside the park, we do encourage guests to maintain social distancing guidelines as recommended by the CDC.

You will notice social distancing markers on the ground in some areas. Staff will also remind guests to maintain a respectful distance when necessary.

Yes, our restrooms will be cleaned frequently, and we have installed numerous hand sanitizing stations throughout Zoo grounds.

Yes, guests are required to wear face coverings, which may include face shields as a suitable option. Effective Friday, December 11 we are instituting a MANDATORY FACE COVERING policy at all times. Face coverings are required for everyone age two and older* in all areas of the Zoo including upon entry and in any line formed to enter Zoo grounds, day and night. 

*Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering.

Yes, we consider a full-coverage face shield an acceptable form of face covering.

Yes, this is to promote social distancing efforts as we are unable to maintain the desired space at the following: 4-D Theater, Giraffe Encounter, Harmony Farm Goat Yard, all splash pads, play structures and indoor animal viewing areas. We are excited however to open the Endangered Species Carousel, camel rides and Stingray Bay.

No, advance ticket reservations will not be required to visit the Zoo. Members will need to present their membership card with photo ID at the turnstile for entry.

Advance ticket reservations will not be required to visit the Zoo. Just present your membership card with photo ID at the turnstile for entry.

We are currently unaware of the duration of this requirement but are happy to honor your ticket for another day in the future.

Effective Friday, December 11 we are instituting a MANDATORY FACE COVERING policy at all times.  Face coverings, which may include face shields,  are required for everyone age two and older* in all areas of the Zoo including upon entry and in any line formed to enter Zoo grounds, day and night. 

We will have Zoo staff and security officers in place to remind guests of our policy.  If you choose not to comply, you will be asked to leave the Zoo.

*Adults with children two to five years old must make a reasonable effort to assist the child with wearing a face covering and must have a mask on hand for the children.

Single-use disposable face coverings will be available to purchase for $2 at our front entry ticket windows before you enter the Zoo.  We are not consistently able to stock face shields, so please plan accordingly.

Phoenix Zoo memberships are not refundable. Please contact Member Services for your options: membership@phoenixzoo.org.

Given the recent surge in COVID-19 cases in the state, we are concerned for the health and safety of our staff, animals and guests. Therefore, we are mandating masks in all areas of the Zoo. When the cases go back down to a level where we can comfortably allow for areas of mask-free zones, we will pivot back to that model.