We value the health and safety of our community, members, guests and staff.
Therefore, we developed our reopening plans with recommendations by health organizations
as well as local and federal authorities in mind.

In accordance with the Declaration of Phoenix City Council, we are requiring all guests to wear a face covering while entering the Zoo and during your visit when proper social distancing with guests outside of your party is not attainable (within six feet). Exceptions to this rule include children five and under and others as outlined in the Declaration. If you choose to not comply, you may be asked to leave the Zoo.

Learn more about the Declaration here.

Safety Precautions:

We will be managing capacity each day at the Zoo to allow for recommended social distancing. Given our large footprint, and a 5-hour timespan, we have established an initial attendance cap of 2,500 guests each day.  

Tickets MUST be purchased in advance for a specific day. This can be done online at phoenixzoo.org.

Members also must reserve a specific day in advance to visit. This can be done online at phoenixzoo.org. Have your membership card ready when reserving your visit online as you will need to enter your “Visual ID” to reserve your member tickets.

To ensure safety through contactless transactions we prefer the use of credit cards however, we will accept cash for on-site payments.  We accept all major credit cards and debit cards.

 

 

To promote a healthy environment for our guests and staff, acrylic guards have been installed at various locations around Zoo grounds. In areas where acrylic guards are not feasible, staff will be wearing a protective face shield.

In accordance with the Declaration of Phoenix City Council, we are requiring all guests to wear a face covering while entering the Zoo and during your visit when proper social distancing with guests outside of your party is not attainable (within six feet). Exceptions to this rule include children five and under and others as outlined in the Declaration. If you choose to not comply, you may be asked to leave the Zoo. Single-use disposable face masks will be available to purchase for $2 at our front entry ticket windows before you enter the Zoo.

All Zoo staff will be wearing masks. 

Strollers, wheelchairs and electric convenience vehicle rentals will be sanitized before and after each use.

We have implemented an enhanced protocol of cleaning and sanitizing high contact touch points as well as other various areas throughout the park.

You will find hand sanitizing stations distributed throughout the Zoo.

Restrooms will be available throughout Zoo grounds. We encourage guests to maintain social distancing while accessing them. All restrooms will be cleaned and sanitized on a rigorous schedule.

What can you do to help provide a safe environment when visiting the Zoo?
  • Please stay home if you are feeling ill, if you are living with someone who is displaying symptoms of COVID-19, or who has the virus. We look forward to you visiting another day.
  • In accordance with the Declaration of Phoenix City Council, we are requiring all guests to wear a face covering while entering the Zoo and during your visit when proper social distancing with guests outside of your party is not attainable (within six feet). Exceptions to this rule include children six and under and others as outlined in the Declaration. If you choose to not comply, you may be asked to leave the Zoo.

    Single-use disposable face masks will be available to purchase for $2 at our front entry ticket windows before you enter the Zoo.

  • Maintain CDC suggested social distance of at least 6 feet between parties and stay in groups of 10 people or less.
  • Please wash your hands frequently and for 20 seconds or more.
  • Guests are encouraged to download or print a copy of the digital map.
  • Refrain from knocking on, tapping, or touching exhibit windows.

For your safety the following experiences and encounters will be open at a later date.

  • Camel Rides
  • Endangered Species Carousel
  • 4-D Theater
  • Stingray Bay
  • Giraffe Encounter
  • Monkey Village Walk-Thru (squirrel monkeys are visible from the upper viewing area)
  • Orangutan Bilik (inside viewing area of the exhibit)
  • Harmony Farm Goat Yard
  • Savanna Grill (indoor dining)
  • Savanna Overlook at exhibit
  • Enchanted Forest Playground
  • Leapin’ Lagoon & Yakulla Caverns splash pads
  • Playground and play structures on the Children’s Trail
  • Windmill House

FREQUENTLY ASKED QUESTIONS

With 125 acres to roam, we will initially accommodate up to 2,500 guests each day, while encouraging guests to maintain social distancing guidelines as recommended by the CDC.

You will notice social distancing markers on the ground in some areas. Staff will also remind guests to maintain a respectful distance when necessary.

Yes, our restrooms will be cleaned frequently, and we have installed numerous hand sanitizing stations throughout Zoo grounds.

In accordance with the Declaration of Phoenix City Council, we are requiring all guests to wear a face covering while entering the Zoo and during your visit when proper social distancing with guests outside of your party is not attainable (within six feet). Exceptions to this rule include children five and under and others as outlined in the Declaration. If you choose to not comply, you may be asked to leave the Zoo.

Single-use disposable face masks will be available to purchase for $2 at our front entry ticket windows before you enter the Zoo.

Yes, this is to promote social distancing efforts as we are unable to maintain the desired space at the following: Camel Rides, Monkey Village Walk-Thru, Stingray Bay, Endangered Species Carousel, 4-D Theater, Giraffe Encounter, Harmony Farm Goat Yard, all splash pads, play structures and indoor animal viewing areas.

No, you only need to select a “day” to visit. You are welcome to visit anytime throughout that day, from 7 a.m. – noon. Be aware that our Park Ranger team will be clearing the Zoo beginning at noon.

Yes. To maintain adequate capacity per day, all members will need to reserve a $0.00 (zero dollar) ticket so they can be included in our total number of guests allowed each day. This will be easily done at phoenixzoo.org starting June 1 at 3 p.m.

We are currently unaware of the duration of this requirement but are happy to honor your ticket for another day in the future.

At this time we are not issuing membership refunds as a result of this City Declaration, however depending on the duration of the requirement will evaluate at a later if membership extensions may be warranted. We ask for your compliance if you do choose to visit and your patience if you choose not to.

We are asking our guests to take personal responsibility and comply with this City Declaration and as always, we will be monitoring the safety of our guests and grounds.

Single-use disposable face masks will be available to purchase for $2 at our front entry ticket windows before you enter the Zoo.