We have taken enhanced health and safety measures for our guests, Zoo employees and our animals. You must follow all posted instructions while visiting the Phoenix Zoo. Despite our efforts, an inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, older adults and guests of any age who have serious underlying medical conditions are especially vulnerable. Guests should evaluate their risk in determining whether to visit.

UPDATED: May 7, 2021

We recommend tickets be purchased in advance online at phoenixzoo.org

Members do not need to reserve tickets in advance. Just present your membership card with photo ID at the turnstile for entry.

To promote a healthy environment for our guests and staff, acrylic guards have been installed at various locations around Zoo grounds. In areas where acrylic guards are not feasible, staff will be wearing a protective face covering.

Update on Face Coverings

Effective May 8, guests may remove face coverings if they are able to maintain physical distance of more than 6 feet from others. Face coverings, which may include face shields, are still required for everyone age two and older (adults with children 2 – 5 years old must make a reasonable effort to assist the child with wearing a face covering) in the following areas:

  • Upon entry/exit and in any line
  • When interacting with Zoo staff
  • During any animal encounter or tour
  • When unable to social distance

(Read below for medical exceptions.)

We determined that before making any changes to our Guest policy, we wanted to see a steady decline in the following areas: 

  • A consistent downward trend of the positivity rate to below 10% for at least 3 weeks in the rolling 14-day period; and
  • Few to no new positive cases within our workforce; and
  • A significant reduction of number of employees who are not at work due to COVID-19 reasons.

Since February 13, the percentage of positives cases has been below 10%. Additionally, the number of people vaccinated across Arizona and in Maricopa County continues to increase, as well as the number of Phoenix Zoo employees getting vaccinated. As of May 7, we have had no new employee cases since February.

Based on this data, which we have been evaluating over the past few months, we have revised our policy for guests of the Zoo.

Those exempt from wearing face coverings include:

  • People with a medical condition, mental health condition, and/or developmental disability.

We are prepared to relax the policy further after a continued and sustained decrease in cases, and we are also prepared to revert to the stricter policy should we see an increase in cases both across the state and within our employee workforce.  Our decisions have always been and will continue to be with the health and safety of all employees, guests, and animals in mind.

Additional Notes
  • Zoo staff will be wearing face coverings when unable to social distance.
  • Strollers, wheelchairs and electric convenience vehicle rentals will be sanitized before and after each use.
  • We have implemented an enhanced protocol of cleaning and sanitizing high contact touch points as well as other various areas throughout the park.
  • You will find more than 50 hand sanitizing stations conveniently located throughout the park for your use.
  • Restrooms will be available throughout Zoo grounds. We encourage guests to maintain social distancing while accessing them. All restrooms will be cleaned and sanitized on a rigorous schedule.
  • We have taken enhanced health and safety measures for our guests, Zoo employees and our animals. You must follow all posted instructions while visiting the Phoenix Zoo. Despite our efforts, an inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, older adults and guests of any age who have serious underlying medical conditions are especially vulnerable. Guests should evaluate their risk in determining whether to visit.
What can you do to help provide a safe environment when visiting the Zoo?
  • Please stay home if you are feeling ill, if you are living with someone who is displaying symptoms of COVID-19, or who has the virus. We look forward to you visiting another day.
  • Maintain CDC suggested social distance of at least 6 feet between parties and stay in groups of 10 people or less.
  • Please wash your hands frequently and for 20 seconds or more.
  • Guests are encouraged to download or print a copy of the digital map.
  • Refrain from knocking on, tapping, or touching exhibit windows.
For your safety the following experiences and encounters will be open at a later date:
  • 4-D Theater
  • Giraffe Encounter
  • Monkey Village Walk-Thru (squirrel monkeys are visible from upper viewing)
  • Orangutan Bilik (inside viewing area of the exhibit)
  • Harmony Farm Goat Yard
  • Leapin’ Lagoon & Yakulla Caverns splash pads (Opening soon!)
  • Cactus Slide (Opening soon!)

FREQUENTLY ASKED QUESTIONS

You will notice social distancing markers on the ground in some areas. Staff will also remind guests to maintain a respectful distance when necessary.

Yes, our restrooms will be cleaned frequently, and we have installed numerous hand sanitizing stations throughout Zoo grounds.

Effective May 8, guests may remove face coverings if they are able to maintain physical distance of more than 6 feet from others. Face coverings, which may include face shields, are still required for everyone age two and older (adults with children 2 – 5 years old must make a reasonable effort to assist the child with wearing a face covering) in the following areas:

  • Upon entry/exit and in any line
  • When interacting with Zoo staff
  • During any animal encounter or tour
  • When unable to social distance

We are prepared to relax the policy further after a continued and sustained decrease in cases, and we are also prepared to revert to the stricter policy should we see an increase in cases both across the state and within our employee workforce.  Our decisions have always been and will continue to be with the health and safety of all employees, guests, and animals in mind.

Yes, we consider a full-coverage face shield an acceptable form of face covering.

Yes, at this time the 4-D Theater, Giraffe Encounter, Harmony Farm Goat Yard, cactus slide (opening soon), all splash pads (opening soon) and indoor animal viewing areas are closed. 

No, advance ticket reservations will not be required to visit the Zoo. Members will need to present their membership card with photo ID at the turnstile for entry.

Advance ticket reservations will not be required to visit the Zoo. Just present your membership card with photo ID at the turnstile for entry.

We are currently unaware of the duration of this requirement but are happy to honor your ticket for another day in the future.

Effective May 8, guests may remove face coverings if they are able to maintain physical distance of more than 6 feet from others. Face coverings, which may include face shields, are required for everyone age two and older (adults with children 2 – 5 years old must make a reasonable effort to assist the child with wearing a face covering) are still required in the following areas:

  • Upon entry/exit and in any line
  • When interacting with Zoo staff
  • During any animal encounter or tour
  • When unable to social distance

We will have Zoo staff and security officers in place to remind guests of our policy.  

We are prepared to relax the policy further after a continued and sustained decrease in cases, and we are also prepared to revert to the stricter policy should we see an increase in cases both across the state and within our employee workforce.  Our decisions have always been and will continue to be with the health and safety of all employees, guests, and animals in mind.

Single-use disposable face coverings will be available to purchase for $2 at our front entry ticket windows before you enter the Zoo.  We are not consistently able to stock face shields, so please plan accordingly.

Phoenix Zoo memberships are not refundable. Please contact Member Services for your options: membership@phoenixzoo.org.

We are concerned for the health and safety of our staff, animals and guests. Therefore, face coverings, which may include face shields, are still required for everyone age two and older (adults with children 2 – 5 years old must make a reasonable effort to assist the child with wearing a face covering) in the following areas:

  • Upon entry/exit and in any line
  • When interacting with Zoo staff
  • During any animal encounter or tour
  • When unable to social distance

We are prepared to relax the policy further after a continued and sustained decrease in cases, and we are also prepared to revert to the stricter policy should we see an increase in cases both across the state and within our employee workforce.  Our decisions have always been and will continue to be with the health and safety of all employees, guests, and animals in mind.