faqs

It is customary practice that businesses assess pricing of several areas of operations each year. After a thorough evaluation of our EBT program, the decision was made to increase the admission price. All other elements of the program remain the same.

The Phoenix Zoo is committed to providing experiences that inspire people and motivate them to care for the natural world. Our belief is that everyone should have the opportunity to experience and cultivate positive connections to nature and wildlife and we seek inclusion of all members of our community, regardless of economic status or other limiting factors.

As a major educational resource for the state of Arizona, with widespread community support, our Community Access Programs (CAP) are dedicated to making the Phoenix Zoo more accessible to low-income, at-risk and/or underserved children and families.

Any cardholder of valid, non-expired Arizona state-issued EBT card with valid photo ID and up to three (3) additional individuals.
Guests who are unable to provide a valid photo ID will be unable to purchase any EBT admission tickets.

Yes. All EBT cards must be signed by the cardholder and signatures will be matched to the signature on the valid photo ID presented at the time of purchase.

Guests who are unwilling to sign their EBT and present a matching signature and photo ID will be unable to purchase any Phoenix Zoo EBT Program admission tickets.

No. The EBT cards can only be used to show that cardholders are eligible for the Phoenix Zoo EBT admission rate. They must use a method the Zoo accepts to pay – cash or credit/debit cards.

EBT cards may only be used once per visit (Sundays) to purchase up to four (4) general daytime admission tickets at the Phoenix Zoo EBT Program admission rate. Tickets purchased through the Phoenix Zoo EBT Program are only valid on the date in which they were purchased.

This benefit is only valid on Sundays, during regular daytime Zoo hours, and cannot be used for separate ticketed special events or combined with any other offer/discount or applied to advance or pre-purchased tickets. Admission is not transferable, redeemable for cash or exchangeable for any other products or service.

No, only Arizona state issued EBT cards are accepted.
No, entry to optional experiences at the Zoo (e.g., 4-D Theater, Safari Cruiser, Stingray Bay, Endangered Species Carousel, special exhibitions, etc.) is not included.