Bidders For Critters

Upon completion of Bidders for Critters at 9 a.m. on Monday, August 1, 2022, a message will be sent prompting you to view your cart and use self-checkout. You can use the card you have on-file or switch to a new one. Self-checkout will remain open until 12 p.m. (noon) Tuesday, August 2, 2022. After which any balances will be charged to the card on file.

If you wish to pay by check, please contact eventdonations@phoenixzoo.org before 12 p.m. (noon) on Tuesday, August 2, 2022.

At this time, cash payment will not be accepted.

Yes. Bidders will not be asked to check out or pay until the conclusion of the auction on Monday, August 1, 2022. However, if a bidder would like to make their payment and pick up item(s) prior to the end of the auction, they may email eventdonations@phoenixzoo.org with the request. Arrangements must be made with a least one business days’ notice before picking up.

Shortly after checking out, bidders will be emailed a link to sign-up for item(s) pick up at the Zoo via SignUpGenius. Choose the available date and time that works best for you, enter your bidder number and winning package numbers. You will receive an email confirming your pick-up day/time.

All item(s) must be picked up by November 1, 2022. All remaining item(s) will be considered a donation to the Phoenix Zoo.

Once you have scheduled your pick-up time on SignUpGenius, you will pick up your item(s) at the Philip & JoEllen Doornbos Administrative Center located at the Phoenix Zoo (455 North Galvin Parkway, Phoenix, AZ 85008). This building is to the left of the main Zoo entrance and ticket windows.

Be sure to bring a form of identification.

SignUpGenius will allow you to move times if your schedule changes.

Please email eventdonations@phoenixzoo.org if you have any problems with SignUpGenius or need to pick up at a time outside of those offered on SignUpGenius.

The times listed on SignUpGenius are all that will be available for our official Bidders for Critters Auction Pick-up, no new times will be added. Bidders for Critters official auction pick-up will last for three weeks starting on August 3, 2022, and ending on August 20, 2022.

Arrangements can be made for pick-ups outside of those offered on SignUpGenius on a case by case basis. Please email eventdonations@phoenixzoo.org to make arrangements for another time. Arrangements must be made with a least one business days’ notice before picking up.

After checkout, bidders will be emailed a link to sign-up for pick up via SignUpGenius. Bidders should sign up for a time/date to pick up their item(s).

All item(s) purchased during the Bidders for Critters online auction must be picked up or arrangements to do so must be made by November 1, 2022. Item(s) left after this date will be considered a donation to the Phoenix Zoo and no refunds for purchases will be made.

The Phoenix Zoo will not ship out of state.

Raffle winnings and/or alcohol will not be shipped.

If shipping is requested by the buyer, the Zoo will charge the buyer, prior to shipping, the actual cost to be incurred. The item(s) will be shipped at the buyer’s own risk. Breakable items and items large in size are not recommended to be shipped.