Gift of membership
gift a lifetime of memories with a zoo membership
With FREE daytime admission, discounts throughout the park and MORE, a Zoo membership is a great gift!
pick the best membership for your loved ones!
As a non-profit organization, the Phoenix Zoo relies on memberships to support the care of over 3,000 animals and their wild counterparts around the globe.
- Save 50% on same-day general admission tickets for guests when purchased in person.
- Enjoy up to six ZooLights tickets for just $10 each throughout the ZooLights season.
- Connect with the Zoo through special events and experiences created just for members.
The adult required on every membership level must be 18+ years old. Membership levels that include more than one named individual require the name of each included person to be provided at the time of purchase. Duplicate names are not permitted, and any unnamed spots cannot be left blank for future use. If a child will be entering the Zoo without one of the named adult members on the membership, the child must have both their name and photo on the membership account.
Student/AZ educator/senior/military/first responders discounts available onsite only. To receive a discount, you must have valid photo identification. Discounts may not be combined with any other offer and are not valid on online or advanced tickets. Discounts may change without notice.
FAQS
Member Benefits
All listed levels include free daytime admission, early entry, member-exclusive events, discounts on same-day guest admission, discounts on select experiences and so much more. The Household Adventure membership also includes free Lakeside Carousel rides and Stingray Bay entry. Members may purchase up to six ZooLights tickets for the season at $10 each, valid for use on select Member Mondays. The six-ticket limit is per membership, not per transaction.Â
How do I find out about member events?
Member events are announced in our monthly member newsletter, sent on the Tuesday of each month. You can also find upcoming opportunities anytime by visiting the Member Events section on our website.Â
Not receiving your emails? Let us know by emailing us at membership@phoenixzoo.org.Â
Do I get a discount on additional general admission tickets?
Members receive 50% off general admission tickets to the Zoo. Tickets must be purchased in-person with proof of membership and are only good for the date the ticket is purchased.
How does my membership support the Phoenix Zoo?
As a nonprofit, the Phoenix Zoo relies on memberships to support the care of more than 3,000 animals and their wild counterparts. We’re thankful for the members and donors who make that work possible.Â
Who can help me understand my membership benefits?
Please contact the Membership team at membership@phoenixzoo.org with your membership details. They can help clarify the terms and benefits that apply to your account.Â
Getting Started with a Zoo Membership
Thank you for your interest in a Zoo membership! Refer to the FAQs below for guidance while joining today.
What does "named member" mean?
A named membership identifies the individuals covered by the membership. For example, the Dual membership includes two named individuals, while the Household Adventure membership includes three named individuals and six children. Children do not need to be named, but they should be named if they may be visiting with adults not named on the membership.Â
Who should I name as the second individual?
If your membership includes a second or third named individual, you may wish to name the person/people you visit the Zoo with most often. That person will be listed on your membership and can enter whether you are accompanying them or not; other guests can use the 50% same-day ticket discount when they join you.Â
Do you offer memberships for children?
To be the primary on a membership, the individual must be 18 years of age or older. Children can be named as the secondary individuals or as named children on the membership. Only the primary member can add or remove children from a membership by visiting Guest Services in person or over the phone.
If a child will be entering the Zoo without one of the named adults on the membership, the child must have both their name and photo on the membership account.
Children 2 and under are free.
How soon can I start using my membership?
Your adventure starts as soon as your purchase is completed. Please read the following for processing and activation times. If you purchased your membership:
- On Zoo grounds: Your membership is active right away! You can add your digital membership card to your phone by following the steps on this page.
- On the phone or online: Your membership is active right away! You can add your digital membership card to your phone by following the steps on this page.
- Through the mail: Your membership will be active within seven business days. You will receive an email with a digital PDF of your card as soon as your request and payment are received. You can add your digital membership card to your phone by following the steps on this page.
Note: If you renew early and adjust your membership level, your benefits will update to the new level at the time of purchase, regardless of your prior membership’s expiration date.
What if I don't want to add the membership app to my phone?
If you purchased your membership:
- Online, through the mail or over the phone: You will be emailed a PDF that includes a digital version of your membership card. You can screen shot this PDF, print it or keep the email and we can scan the membership from this copy.
- In person: You will be given a paper pass that can be used as your membership card.
If you forget your membership card, you can also request a paper pass at Guest Services or the membership booth at the Zoo.
Physical cards can be requested for a $10 fee. To order this, stop by Guest Services or the membership booth, or contact our team at 602.286.3800.
Why do I need to show a photo ID with my membership card? Can I add a photo to my membership profile instead?
All named adults must show a photo ID or have a photo on their membership profile when entering the Zoo. This helps prevent misuse of memberships, protects the value of your membership and provides added security if your membership card is ever lost or stolen.
For added convenience, any named member can visit the Guest Services Lobby to have a photo added to their membership profile. Once your photo is on file, you can simply show your membership card at the turnstiles without needing to present a photo ID.
Adding a photo is completely optional, but it can help make entry to the Zoo quicker and more convenient. Photos are stored securely in our internal system and are used only for membership verification.
Stop by the Guest Services Lobby during your next visit if you’d like to add your photo.
Can I visit the Zoo without my card?
Sure! Stop by Guest Services and request a paper pass. Photo ID will be required for all named individuals present when the day pass is issued. If you would like a copy of your digital membership card, you can contact our team at 602.286.3800.
How does a membership support the Phoenix Zoo?
As a nonprofit, the Phoenix Zoo relies on memberships to support the care of more than 3,000 animals and their wild counterparts. We’re thankful for the members and donors who make that work possible.Â
Updates to Membership Levels and Benefits
As of September 1, 2026, Phoenix Zoo memberships have changed. See the questions below pertaining to flexible guest changes and the digital PassPlay app.
How has the flexible guest benefit changed?
Memberships now use a fully named structure.
If your membership includes a second or third named individual, you can name the person/people you visit the Zoo with most often. When you’d like to bring a different or additional friend or family member, you can purchase same-day general admission tickets for them in person at 50% off. There is no limit to the number of guests who can receive the same-day discount.Â
We recognize that a guest discount is different from having an unnamed guest included with your membership. It does, however, offer a more affordable way to continue sharing the Zoo with different people throughout the year.Â
Why did the Zoo make this change?
We want to better understand who our members are and how they engage with the Zoo. Membership is about more than admission, and knowing our members better helps us build stronger relationships and make more informed decisions about future programs, events, benefits and experiences based on our members’ activity. Â
Who should I name as the second individual?
If your membership includes a second or third named individual, you may wish to name the person/people you visit the Zoo with most often. That person will be listed on your membership and can enter whether you are accompanying them or not; other guests can use the 50% same-day ticket discount when they join you.Â
Can I still bring friends or relatives?
Yes. Members can purchase same-day general admission tickets for guests at 50% off when buying in person and showing proof of membership. Â
How do I get my digital membership pass through the PassPlay app?
Phoenix Zoo members can now add their memberships to their phones through the PassPlay app.
As part of the Zoo’s ongoing commitment to conservation and sustainability, this change helps us reduce our plastic footprint and support our broader conservation efforts by moving away from printing physical plastic cards. It’s a small change that aligns with the work we do every day to protect wildlife and natural resources.
The digital card functions the same as your physical membership card. You can use it for Zoo entry and to receive your in-park member discounts. Once downloaded, you can access your card directly in the app or add it to your mobile wallet for quick and easy use during visits.
NEW: Members can earn rewards for visiting the Zoo and checking in through the PassPlay app. Click here to learn more!
Existing physical cards will be valid for the remainder of the membership year.
What if I don’t want to add the membership app to my phone?
If you purchased your membership:
- Online, through the mail or over the phone: You will be emailed a PDF that includes a digital version of your membership card. You can screen shot this PDF, print it or keep the email and we can scan the membership from this copy.
- In person: You will be given a paper pass that can be used as your membership card.
If you forget your membership card, you can also request a paper pass at Guest Services or the membership booth at the Zoo.
Physical cards can be requested for a $10 fee. To order this, stop by Guest Services or the membership booth, or contact our team at 602.286.3800.
Will my current membership change before it renews?
No. Your current membership benefits remain in place through the end of your membership term. The new membership structure will apply when you renew.Â
Who can help me understand how the change affects my membership?
Please contact the Membership team at membership@phoenixzoo.org with your membership details. They can help clarify the terms and benefits that apply to your account.Â
Current Members
Already a member and have some questions regarding renewals or updating information? See the questions below for guidance.
Can I pause, extend, transfer or receive a refund for my membership?
Phoenix Zoo memberships are non-refundable and non-transferable and cannot be paused, frozen or extended for periods when they are not used. Your membership remains active through its original expiration date, regardless of how often you visit.
As a nonprofit organization, membership revenue directly supports the Zoo’s daily operations, animal care and conservation work.
If you are moving, we encourage you to check with zoos and aquariums in your new area to see if reciprocal admission benefits are available through your Phoenix Zoo membership for the remainder of your membership term.
Will my current membership benefits change before it renews?
No. Your current membership benefits remain in place through the end of your membership term. The new membership structure will apply when you renew.Â
What if I don't want to add the membership PassPlay app to my phone?
If you purchased your membership:
- Online, through the mail or over the phone: You will be emailed a PDF that includes a digital version of your membership card. You can screen shot this PDF, print it or keep the email and we can scan the membership from this copy.
- In person: You will be given a paper pass that can be used as your membership card.
If you forget your membership card, you can also request a paper pass at Guest Services or the membership booth at the Zoo.
Physical cards can be requested for a $10 fee. To order this, stop by Guest Services or the membership booth, or contact our team at 602.286.3800.
Why do I need to show a photo ID with my membership card? Can I add a photo to my membership profile instead?
All named adults must show a photo ID or have a photo on their membership profile when entering the Zoo. This helps prevent misuse of memberships, protects the value of your membership and provides added security if your membership card is ever lost or stolen.
For added convenience, any named member can visit the Guest Services Lobby to have a photo added to their membership profile. Once your photo is on file, you can simply show your membership card at the turnstiles without needing to present a photo ID.
Adding a photo is completely optional, but it can help make entry to the Zoo quicker and more convenient. Photos are stored securely in our internal system and are used only for membership verification.
Stop by the Guest Services Lobby during your next visit if you’d like to add your photo.
Can I visit the Zoo without my card?
Sure! Stop by Guest Services and request a paper pass. Photo ID will be required for all named individuals present when the day pass is issued. If you would like a copy of your digital membership card, you can contact our team at 602.286.3800.
How do I update my membership information?
Please send an email to membership@phoenixzoo.org with your full name, membership ID number and information to update, or call 602.286.3800.
Discounts
The Phoenix Zoo offers a 20% discount for seniors, students, military, first responders and educators off the base price of our Individual, Dual, Household and Household Adventure memberships. You must purchase the membership in person with a valid ID to receive the discount. Discounts cannot be combined with any other offers or promotions.
Discounts must be applied at the time of purchase. Discounts will not be retroactively applied to a purchase. However, you can utilize discounts for a renewal if you wish to add another discounted year to your current membership term.
Can I apply ESA funds toward a membership?
ESA funds cannot be used directly for a membership because the primary account holder on the membership must be over 18 years old.
However, if ESA funds are used to purchase a child’s general admission ticket to the Phoenix Zoo, a portion of that ticket can be applied to an upgrade to a membership. Click here to apply your admission to a membership.
Contact Us
Please send an email to membership@phoenixzoo.org with your full name, membership ID number (if applicable), or call 602.286.3800.
THAT'S ZOO WE ARE!
The Phoenix Zoo is one of the largest non-profit zoos in the U.S., caring for over 3,000 animals, with nearly 400 species represented, including many threatened/endangered species.
THAT'S ZOO WE ARE!
The Phoenix Zoo is one of the largest non-profit zoos in the U.S., caring for over 3,000 animals, with nearly 400 species represented, including many threatened/endangered species.
