FREQUENTLY ASKED QUESTIONS

Tickets for this experience including food and beverage options, retail and photos must be pre-purchased online. All tickets are date and time specific. Once a limit is reached on a particular day, interested guests must select another day.

Tickets are non-replaceable and non-refundable. Refunds will not be issued in case of event cancellation due to inclement weather.

No. For the safety of our guests and staff, we are only open to one experience at a time. You can walk through the Zoo Wednesday – Saturday. 

Sunday, Monday and Tuesday are reserved specifically for Cruise (driving through the Zoo). 

Tickets are non-replaceable and non-refundable. Refunds will not be issued in case of event cancellation due to inclement weather.

Phoenix Zoo members are eligible to receive a discount. The discount is offered when purchasing tickets at phoenixzoo.org.

Tickets are good for one (1) cruise around the Zoo. Guests may not return after exiting the Zoo on the same day without paying admission again. Tickets expire once guests exit the Zoo. Tickets can be purchased at phoenixzoo.org.

As of May 26, face coverings are optional while visiting the Zoo. Please follow CDC guidelines in accordance with your personal health and vaccination status.

No. The only animals allowed to accompany guests are trained and vaccinated service animals.

Yes, trained and vaccinated service animals as defined by the Americans with Disabilities Act (ADA) are permitted with visitors with disabilities. The Zoo follows AZA guidelines, which is for the protection of the animals. When a guest brings a services animal to Cruise the Zoo, a Park Ranger will review the Service Animals Rules with the guest. If you’d like, you can view a downloadable copy of our Service Animal Rules before your visit. Please call Park Rangers at 602-914-4356 with any questions.

Service animals (such as dogs) are trained to perform tasks for the benefit of individuals with physical or mental disabilities. This includes, but not limited to, guiding individuals who are blind, alerting those who are deaf, protecting individuals prone to seizures and various other tasks directly related to a disability. Pets and other animals whose sole function is to provide comfort, companionship or emotional support do not qualify as service animals under the Americans With Disabilities Act and Arizona state law. Therefore, pets are not permitted inside the Phoenix Zoo. All service animals will be vetted by a Park Ranger. We are happy to answer any questions you may have.

Yes. Guests must cruise through the Phoenix Zoo in the comfort of their own vehicle. Please remain one car length behind any vehicle that is directly in front of you. Passing is not permitted at any time.

We do not have rentals or shuttles available.

No. For your safety, please be sure to comply with seatbelt and child restraint laws upon exiting the Zoo.

Vehicle size must be no larger than a full-size long bed truck. Max vehicle specs are: 266″ L x 81″ W x 74″ H.

No, limousines and RVs are not permitted.

Vehicle size must be no larger than a full-size long bed truck. Max vehicle specs are: 266″ L x 81″ W x 74″ H.

The experience will last approximately 30-60 minutes.

No. The Phoenix Zoo is a smoke-free facility, including electronic cigarettes. We reserve the right to escort guests off Zoo grounds if they are found disregarding our policies.

Yes, you may. For your safety while on Zoo grounds, doors MUST BE IN PLACE and closed at all times. All persons must be seated in the vehicle if the top is down.

Yes, as long as guests remain seated at all times. Passing is not permitted at any time.

No. This is a motorized vehicle experience.

Yes. You may bring your own food and drink to enjoy in your vehicle. No glass containers or alcoholic beverages are permitted.

Yes. Grab and go options must be pre-purchased online at phoenixzoo.org.

No. Alcohol is not allowed on Zoo grounds. We reserve the right to escort guests off Zoo grounds if they are found to be disregarding our policies.

The animals are accustomed to seeing vehicles regularly – delivery trucks, construction equipment, etc. are a regular part of keeping the Phoenix Zoo running smoothly. Please refrain from honking, playing loud music or yelling.

No. Firearms or weapons of any kind are not allowed on Zoo grounds. We reserve the right to escort guests off Zoo grounds if they are found to be disregarding our policies.

Portable units are available prior to entry in the parking lot. Once inside the Zoo, due to traffic and social distancing guidelines, restrooms will not be readily available. Please notify a Zoo staff member if an emergency occurs.

No. Guests must remain in their vehicle at all times.

No. Guests are not permitted to feed any of the animals. We reserve the right to escort guests off Zoo grounds if they are found to be disregarding our policies.

Zoo Park Rangers will be available to assist guests with first aid. Please notify the nearest Zoo staff member if you are having an emergency.  

Please send an email to Photogenic at CustomerService@photogenicinc.com and  jmarkert@photogenicinc.com with your name and date of visit.