MEMBERSHIPS
PAYS FOR ITSELF IN JUST TWO VISITS!
With FREE daytime admission, discounts throughout the park and MORE, a Zoo membership is a great value!
pick the best membership for you!
As a non-profit organization, the Phoenix Zoo relies on memberships to support the care of over 3,000 animals and their wild counterparts around the globe.
The adult required on every membership level must be 18+ years old. Membership levels that include more than one named individual require the name of each included person to be provided at the time of purchase. Duplicate names are not permitted, and any unnamed spots cannot be left blank for future use. If a child will be entering the Zoo without one of the named adult members on the membership, the child must have both their name and photo on the membership account.
Student/AZ educator/senior/military/first responders discounts available onsite only. To receive a discount, you must have valid photo identification. Discounts may not be combined with any other offer and are not valid on online or advanced tickets. Discounts may change without notice.
FAQS
When can I start using my membership?
Your adventure starts as soon as your purchase is completed. Please read the following for processing and activation times. If you purchased your membership:
- On Zoo grounds: Your membership is active right away! You can add your digital membership card to your phone by following the steps on this page.
- On the phone or online: Your membership is active right away! You can add your digital membership card to your phone by following the steps on this page.
- Through the mail: Your membership will be active within seven business days. You will receive an email with a digital PDF of your card as soon as your request and payment are received. You can add your digital membership card to your phone by following the steps on this page.
Note: If you renew early and adjust your membership level, your benefits will update to the new level at the time of purchase, regardless of your prior membership’s expiration date.
What if I don’t want to add the membership app to my phone?
If you purchased your membership:
- Online, through the mail or over the phone: You will be emailed a PDF that includes a digital version of your membership card. You can screen shot this PDF, print it or keep the email and we can scan the membership from this copy.
- In person: You will be given a paper pass that can be used as your membership card.
If you forget your membership card, you can also request a paper pass at Guest Services or the membership booth at the Zoo.
Physical cards can be requested for a $10 fee. To order this, stop by Guest Services or the membership booth, or contact our team at 602.286.3800.
Do you offer memberships for children?
To be the primary on a membership, the individual must be 18 years of age or older. Children can be named as the secondary individuals or as named children on the membership. Only the primary member can add or remove children from a membership by visiting Guest Services in person or over the phone.
If a child will be entering the Zoo without one of the named adults on the membership, the child must have both their name and photo on the membership account.
If you are interested in applying ESA funds towards a Phoenix Zoo visit, we advise using such funds for a child’s general admission ticket to the Phoenix Zoo. A portion of your admission tickets can be used towards a membership.
Children 2 and under are free.
Do I get a discount on additional general admission tickets?
Members receive 50% off general admission tickets to the Zoo. Tickets must be purchased in-person with proof of membership and are only good for the date the ticket is purchased.
Why do I need to show a photo ID with my membership card? Can I add a photo to my membership profile instead?
All named adults must show a photo ID or have a photo on their membership profile when entering the Zoo. This helps prevent misuse of memberships, protects the value of your membership and provides added security if your membership card is ever lost or stolen.
For added convenience, any named member can visit the Guest Services Lobby to have a photo added to their membership profile. Once your photo is on file, you can simply show your membership card at the turnstiles without needing to present a photo ID.
Adding a photo is completely optional, but it can help make entry to the Zoo quicker and more convenient. Photos are stored securely in our internal system and are used only for membership verification.
Stop by the Guest Services Lobby during your next visit if you’d like to add your photo.
Can I visit the Zoo without my card?
Sure! Stop by Guest Services and request a paper pass. Photo ID will be required for all named individuals present when the day pass is issued. If you would like a copy of your digital membership card, you can contact our team at 602.286.3800.
Do you offer discounts for seniors, students, military, first responders or educators?
Yes, the Phoenix Zoo offers a 20% discount off the base price of our Individual, Individual Plus, Family and Family Plus memberships. You must purchase the membership in person with a valid ID to receive the discount. Discounts cannot be combined with any other offers or promotions.
Discounts must be applied at the time of purchase. Discounts will not be retroactively applied to a purchase. However, you can utilize discounts for a renewal if you wish to add another discounted year to your current membership term.
Can I pause, extend, transfer or receive a refund for my membership?
Phoenix Zoo memberships are non-refundable and non-transferable and cannot be paused, frozen or extended for periods when they are not used. Your membership remains active through its original expiration date, regardless of how often you visit.
As a nonprofit organization, membership revenue directly supports the Zoo’s daily operations, animal care and conservation work.
If you are moving, we encourage you to check with zoos and aquariums in your new area to see if reciprocal admission benefits are available through your Phoenix Zoo membership for the remainder of your membership term.
How do I update my membership?
Please send an email to membership@phoenixzoo.org with your full name, membership ID number and information to update, or call 602.286.3800.
THAT'S ZOO WE ARE!
The Phoenix Zoo is one of the largest non-profit zoos in the U.S., caring for over 3,000 animals, with nearly 400 species represented, including many threatened/endangered species.
THAT'S ZOO WE ARE!
The Phoenix Zoo is one of the largest non-profit zoos in the U.S., caring for over 3,000 animals, with nearly 400 species represented, including many threatened/endangered species.
